Shipping & Payment Info

Delivery Timescales & Services

Estimated delivery dates will vary depending on stock status and the delivery country.
If you live in a remote area, it may take longer to deliver your order and some delivery services may not be available.

Delivery Charges

Ireland and Northern Ireland – 1 – 2 working days – FREE Delivery

UK – Up to 5 working days – FREE Delivery

What Happens If I Am Not In When The Courier Arrives?
The courier should leave a card to let you know they tried to deliver. They will usually try to deliver again the next day, but alternatively, you can contact them directly using the details they provide on the card, to arrange a different delivery day.

What Do I Do If I Receive The Wrong Item?
This is a very rare occurrence, but occasionally things do go wrong. Please send an email to sales@pianocentre.com including your customer account code or order number, and let us know the details of the problem. We will collect the incorrect item from you, and arrange to get the correct item sent out to you as quickly as possible.

What Time Of Day Will My Order Be Delivered?
Your item could be delivered anytime between 8am and 6pm. Sorry, but we can’t track your order on the actual day of delivery to provide you with a more accurate time. If you need a more accurate delivery time, please contact us on +353 (0)47 89232.

I’ve Been Tracking My Package, But It Doesn’t Seem To Be Moving. Why?

Your package is still within the courier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the courier delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

Find A Missing Package That Shows as Delivered

What to do if your package shows as delivered but you can’t find it.
If your tracking information shows that your package was delivered, but you can’t find it:

• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Wait until the end of the next day—packages can show as delivered while still in transit