Return Policy

Returns Policy:

If you have ordered a product but do not wish to keep it, you can return it using our 30-day Returns policy. You also have statutory rights to return unwanted products – see Legal 7-Day Cooling-off Period.

If your product is faulty or has been damaged in transit, please see If your product is damaged or faulty for how to return these products.

Our 30 Day Returns Policy

Save as set out below, you may return any product you have purchased to us in its original condition, unused, and in its original packaging within 30 days of the date, it was delivered to you and receive a refund. In order to take advantage of this, you must contact us at sales@pianocentre.com or at 047 89232 as soon as possible after delivery of the product to your delivery address.

If any products in your Dispatch Confirmation email have been delivered separately to you, you must contact us at sales@pianocentre.com or at 047 89232 as soon as possible after delivery to you of the last product in that order. Unless we have agreed to collect the product, you must return the product to us within the 30-day period. Any products returned outside the 30-day period (or not made available for collection by you at the time we agree with you) will not be eligible for a refund.

We do not accept returns of the following under our 30-Day Returns policy:

damaged items, special order items, products that are hired rather than purchased, modified items, earplugs, earphones, or mouthpieces. If we consider any returned product to have been used, damaged, or not in its original packaging or if the tags or labels are missing or removed, we may reject the return and not give a refund.

You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.

We will issue a refund for the price you paid for the products, less your original costs of carriage, returns delivery charges (or the cost of collection) within 10 working days of the date we receive or collect the returned item(s). We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

Our 30-Day Returns policy does not affect your statutory or other legal rights.

Legal 14-day Cooling Off Period

By law, consumers in the European Union have the right to withdraw from the purchase of an item within 14 working days of the day after the date the product is delivered. In order to exercise this right, you must notify us by email at sales@pianocentre.com or by phone at 047 89232 within the 14 working day period that you wish to exercise your statutory right to withdraw from your purchase. Unless we have agreed to collect the product, you must return the product to us.

You should return the products to us within 21 days of giving notice of cancellation. Where possible, please use or include with the product being returned, all original boxes, instructions/documents, and wrappings.

We will issue a refund for the price you paid for the products (including standard delivery charges) as soon as possible and in any event within 30 days of your notice of cancellation. We will inform you by email when we refund you. You are responsible for the costs of returning the products or our costs of collection. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

Please note that these rights do not apply to products you have hired from us or any products that have been specially made for you.

Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents, and wrappings when returning the product, the product is damaged or not in the same condition as you received it or having been used.

If Your Product Is Faulty Or Damaged

If you think a product is faulty or defective you should contact us by email at sales@pianocentre.com or by phone at 047 89232 as soon as you are aware of the fault. We will then arrange for the collection of the product at our cost. If having examined the product, we confirm by email or telephone that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, repair it or provide a replacement. If you inform us more than six months from the date of purchase, you will be responsible for the costs of collection of the product. This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to us and is out of the period of our 30 Day Return Policy, then we will return the item to you and you may be charged for the cost of return and/or collection. We recommend that you insure your product.

If you require a refund, we will issue a refund for the price you paid for the product (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

If you have indicated to us that you wish to have a replacement product rather than a refund, we will provide such a replacement product (subject to availability) as soon as we are able. You will not be liable for the delivery charges for the replacement product.

If you have indicated to us that you wish to have the product repaired, we will liaise with the manufacturer and keep you informed. This may take up to 30 days. If we are unable to have the product repaired we will either replace the product or provide a refund on the terms set out in this section.

Please note that you have statutory rights in relation to the condition and conformity of goods. This does not affect your statutory rights.

If Your Order Does Not Arrive Or Is Incomplete

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order or request a replacement. If your delivery has not arrived by its estimated due date please check your tracking information and/or contact us by email at sales@pianocentre.com.

If delivery of your products has not been attempted within the 30-day period and you wish to cancel your order or request a replacement please contact us by email at sales@pianocentre.com giving details of your missing order and we will provide a refund or replacement. We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email or we will provide a replacement as soon as reasonably possible (and subject to stock availability).

We will inform you by email when we refund you or despatch a replacement. Refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If your products arrive after cancellation please return them unopened and in their original condition to us by following the procedure for our 30 Day Returns Policy.

You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. You may also require proof of postage if you need to claim from the courier Royal Mail or another postal service.

If your order has been dispatched but you believe items are missing please check your account. If your order was for multiple items, please bear in mind that products may be sent out and arrive separately. However, if this is not the case and you haven’t received the entire order as detailed in the Dispatch Confirmation, please contact us by email at sales@pianocentre.com as soon as possible and in any event within 30 days of delivery.

Please note that we will check our warehouse CCTV footage and recorded box weight to verify your claim. If your parcel has been tampered with or damaged in transit, please let us know. If we are satisfied that items were missing from your parcel we will send out a replacement as soon as possible (subject to availability).

Please return your purchase to the following address:
Monaghan Music & Piano Centre Ltd.
Tullaghan
Ballinode
Co Monaghan
Ireland

We are always here to help, if you have questions, please email sales@pianocentre.com or call our customer service team at 047 89232.